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Technical Support Analyst 1Location:
Albuquerque |
| Hours:
Full time |
| Shift:
Tuesday - Friday 8:45 a.m. - 6:15 p.m., Saturday 8:15 a.m. - 2:15 p.m., Monday off |
| Functions:
This position is responsible for providing technical and operational support for SLFCU employees via phone, email and in person. Recommending and implementing process improvement systems as approved by SLFCU management. Responsible for providing technical support for SLFCU technology systems such as PCs, laptops, and printers as well as delivery systems used by employees and members such as the Intranet, web site, email, CU@Home, bill payer, and SLFCU lending systems. |
| Qualifications:
- Demonstrated knowledge of PCs and servers, including a solid working knowledge of hardware and software (to include operating systems and application support).
- Solid knowledge of the following areas: Microsoft Office applications, Windows operating systems, PC hardware and software applications, Printer hardware, Internet technology, including familiarity with Internet browsers and web-based applications that use them, email systems.
- Demonstrated knowledge of networking fundamentals with the ability to troubleshoot network connectivity problems.
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| Requirements:
Minimum 1 year computer related training. Degree or certification in technology related field desired.
Minimum 1 year experience providing PC/Desktop support in a help desk or similar environment. |
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